官方提醒公告 Safety Notice

親愛的THE LAUNDRESS消費者:

過去一周,THE LAUNDRESS品牌持續與美國消費品安全委員會(以下簡稱 CPSC)緊密合作,將安全置於首要位置。截至本公告發布之前,調查仍在持續進行中。謹特別聲明,目前 CPSC 尚未完成調查,以下資訊是THE LAUNDRESS在等待CPSC的調查結果時所能先行提供給您的:希望您在 CPSC 的調查結果公佈之前,請先暫停使用任何 THE LAUNDRESS的產品。

THE LAUNDRESS品牌近期發現美國供應商生產部分批次THE LAUNDRESS洗衣液、THE LAUNDRESS衣物柔軟劑及THE LAUNDRESS家庭清潔產品(香港並無進口)可能有微生物指標升高的安全疑慮,並發出通知警示。

我們將會根據THE LAUNDRESS安全警示公告中所提及的受影響批次產品,進行商品換貨處理(非THE LAUNDRESS產品),THE LAUNDRESS現已確認所涉及的具體批次訊息,涉及產品批號如以下所列。如閣下擁有以下所示的受影響批次,請立即停止使用,並保留所有已開封或未開封的產品,我們會再進一步公告門市換貨的安排。

給您造成的不便,我們深感歉意。


Vitel International Hong Kong Limited
2022年11月25日

 

Dear The Laundress customers,


Over the last week, The Laundress have been working with the US Consumer Product Safety Commission (CPSC) every step of the way to put safety above everything else. The CPSC is yet to complete its investigation and this information is being provided as we wait for their decision. Today we are sharing with you the batch number of products impacted by the safety notice based on the ongoing investigation.

Once again, we inform you, do not use any of The Laundress products until the CPSC investigation is complete. Meanwhile please keep all your opened or unopened The Laundress products. When the CPSC investigation is completed, we will be in touch shortly with further instructions regarding product return of the impacted batches.

We apologies again for any inconvenience caused. Thank you for your patience and understanding.


Vitel International Hong Kong Limited
25th November 2022


經過相關產品的調查,具體涉及批次如以下所列:

➤ 如何辨別 

請您核對產品瓶身標籤上的產品名稱以及瓶底批次訊息,確認是否在產品名單範圍內。

以字母開頭的9位元元數代碼:最後四位元數字 【範圍1001~2259】
以數字開頭的9位元數代碼:前五位元數字 【範圍21001~22259】
 

➤ 如何處理 

若您確認購買了其相關商品與符合批號公告,建議您停止使用。請保留所有已開封或未開封的產品,並等待我們公佈換貨安排。

更多疑問可聯繫 info@1010hope.com.hk
服務時間:周一至周五 10:00-19:00 (法定節假日除外)。

 

Based on the ongoing investigation, the impacted product batches are listed in the following figure:


➤ How to distinguish

Please check the label on the product bottle and the batch information on the bottom to confirm if it is within the scope of the product list.

9-digit code starting with a letter: the last four digits [range 1001~2259]
9-digit code starting with a number: the first five digits [range 21001~22259]

➤ How to deal with it

If you confirm that you have purchased related products and comply with the batch number announcement, it is recommended that you stop using it. We will announce further instructions regarding product return as soon as possible.

Meanwhile if you have any questions, please contact info@1010hope.com.hk
Service hours: Monday to Friday 10:00-19:00 (except statutory holidays)