Over the last week, The Laundress have been working with the US Consumer Product Safety Commission (CPSC) every step of the way to put safety above everything else. The CPSC is yet to complete its investigation and this information is being provided as we wait for their decision. Today we are sharing with you the batch number of products impacted by the safety notice based on the ongoing investigation.
Once again, we inform you, do not use any of The Laundress products until the CPSC investigation is complete. Meanwhile please keep all your opened or unopened The Laundress products. When the CPSC investigation is completed, we will be in touch shortly with further instructions regarding product return of the impacted batches.
We apologies again for any inconvenience caused. Thank you for your patience and understanding.
Vitel International Hong Kong Limited 25th November 2022
Based on the ongoing investigation, the impacted product batches are listed in the following figure:
➤ How to distinguish
Please check the label on the product bottle and the batch information on the bottom to confirm if it is within the scope of the product list.
9-digit code starting with a letter: the last four digits [range 1001~2259] 9-digit code starting with a number: the first five digits [range 21001~22259]
➤ How to deal with it
If you confirm that you have purchased related products and comply with the batch number announcement, it is recommended that you stop using it. We will announce further instructions regarding product return as soon as possible.
Meanwhile if you have any questions, please contact email@example.com Service hours: Monday to Friday 10:00-19:00 (except statutory holidays)